Terms of Service

These Terms of Service (“Terms”) govern your use of the website for Feelings International Psychological Therapy Center (“Feelings,” “we,” “our,” or “us”). By accessing or using this website, you agree to these Terms.

The website presents information about the company, its team, consultation approaches, services, contact details, and appointment requests.

1. Use of the website

You may use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

You agree not to:

• misuse the website
• attempt unauthorised access to the site or its systems
• submit false, misleading, or harmful information
• use the site to transmit spam, malicious code, or unlawful content

2. Informational purpose only

The content on this website is provided for general informational purposes only. It is intended to describe our company, services, team, and consultation approaches.

Content on the website is not a substitute for medical advice, diagnosis, psychiatric treatment, psychotherapy, or emergency intervention. Use of this website does not by itself create a therapist-client, psychologist-client, or other professional relationship.

3. No emergency service

This website is not monitored as an emergency channel. Do not use the website, contact form, or general email for urgent mental health crises, medical emergencies, or situations involving immediate risk of harm.

If you need urgent help, contact local emergency services or an appropriate crisis support service immediately.

4. Appointments and inquiries

The website allows users to contact the company and request appointments. Submission of a form or inquiry does not guarantee that an appointment has been accepted or confirmed.

Appointments are subject to:

• availability
• suitability
• successful communication with you
• any administrative requirements we may apply

We reserve the right to decline, reschedule, or cancel appointment requests where appropriate.

5. Fees, cancellations, and company policies

Fees, session lengths, payment terms, cancellation terms, and other company-specific policies may be communicated separately at the time of booking or intake.

You may want to add your actual policy here later, for example:

• We require 24 hour notice for cancellation
• For late cancellations our consultation fee will be charged in full
• For no-shows our consultation fee will be charged in full
• We accept payment by bank transfer, credit card and cash

6. Confidentiality

We respect confidentiality in accordance with applicable legal, ethical, and professional obligations. The site states that sessions are strictly confidential except in rare situations involving serious safety concerns.

However, communications sent through the website or ordinary email may not offer the same level of protection as secure company systems. You should avoid sharing more sensitive information than necessary in initial website inquiries.

7. Eligibility

By using this website, you confirm that:

• the information you provide is accurate to the best of your knowledge
• you are legally able to use the website and request services
• if you are seeking services for a minor or another person, you are authorised to do so

8. Intellectual property

All content on this website, including text, design, graphics, logos, images, and layout, is owned by Feelings or used with permission unless otherwise stated.

You may view the website for personal, non-commercial use. You may not copy, reproduce, distribute, modify, republish, or exploit website content without prior written permission, except as allowed by law.

9. Limitation of liability

To the fullest extent permitted by law, Feelings is not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the website.

We do not guarantee that the website will always be available, secure, or free from errors, viruses, or interruptions.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Privacy

Your use of this website is also governed by our Privacy Policy. By using the site or contacting us through it, you acknowledge that you have read the Privacy Policy.

The website currently links users to a Privacy Policy from the contact section and footer.

13. Changes to the website or these Terms

We may update, suspend, or change any part of the website at any time. We may also revise these Terms from time to time by posting an updated version on this page. Your continued use of the website after changes are posted means you accept the revised Terms.

15. Contact us

If you have questions about these Terms, please contact:

Feelings International Psychological Therapy Center
20 Dang Dung Street, Tan Dinh, District 1, Ho Chi Minh City
Phone: +84 (28) 35355439
Email: info@feelings.vn