Privacy Policy

At Feelings International Psychological Therapy Center (“Feelings,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, or book an appointment.

This website relates to Feelings International Psychological Therapy Center in District 1, Ho Chi Minh City, offering psychological consultation services. The site currently lists the company at 20 Dang Dung Street, Tan Dinh, District 1, Ho Chi Minh City, with contact by phone and email through the website.

1. Who we are

Feelings International Psychological Therapy Center
20 Dang Dung Street, Tan Dinh, District 1, Ho Chi Minh City
Phone: +84 (28) 35355439
Email: info@feelings.vn

2. Information we collect

We may collect the following types of information:

Information you provide directly

When you contact us through the website, book an appointment, or otherwise communicate with us, we may collect:

• Your first name and last name
• Email address
• Phone number
• The contents of your message
• Appointment or enquiry details you choose to provide

The site’s contact form currently asks for first name, last name, email, phone number, and message.

Health or sensitive information

You may choose to share sensitive personal information, including information about your mental health, relationships, family circumstances, or wellbeing. We ask that you only provide information you are comfortable sharing through the website.

Automatically collected information

When you use the website, certain technical information may be collected automatically, such as:

• IP address
• browser type
• device type
• pages visited
• date and time of access
• referring website
• cookies or similar technologies, if used

3. How we use your information

We may use your information to:

• respond to your inquiries
• arrange, confirm, or manage appointments
• provide requested information about our services
• communicate with you about your request
• operate, maintain, and improve our website
• protect the security and integrity of our website and services

4. Confidentiality

The website states that sessions are strictly confidential and that information will not be shared without consent except in rare situations involving serious safety concerns.

Information submitted through the website is handled with care. However, website forms and email should not be considered a substitute for secure company records systems or emergency communication channels. Please avoid sending highly detailed or urgent sensitive information through the website unless necessary for us to respond to your request.

5. Legal basis and consent

Where required by applicable law, we process your personal data:

• with your consent
• to take steps at your request before providing services
• for our legitimate interests in running and improving the website and company operations
• to comply with legal and professional obligations

By contacting us through the website, you consent to our use of your information as described in this Privacy Policy.

6. Sharing your information

We do not sell your personal information.

We may share your information only where necessary:

• with service providers who help us operate the website or manage communications
• with professional advisers where necessary
• where required by law, regulation, court order, or professional obligation
• where necessary to protect someone from serious harm
• with your consent or at your direction

7. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, manage appointments, comply with legal obligations, and maintain appropriate records.

If you become a client, your information may be retained in accordance with applicable professional, ethical, company, and legal record-keeping requirements.

8. Cookies and analytics

Our website may use cookies or similar technologies to improve functionality, understand website usage, and support basic site operations.

Cookies may include:

• essential cookies needed for the site to function
• analytics cookies to understand traffic and usage
• preference cookies to remember settings

You can usually control cookies through your browser settings. If we use a cookie banner or consent tool, your choices can also be managed there.

10. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

11. International data transfers

Because website hosting, email, analytics, and other digital tools may involve service providers in different countries, your information may be processed or stored outside Vietnam. Where relevant, we take reasonable steps to ensure appropriate safeguards are in place.

12. Your rights

Depending on the laws that apply to you, you may have rights to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of your information
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request a copy of certain data you provided

To make a privacy-related request, please contact us using the contact details above.

13. Children and young people

We provide services for teenagers, as described on the website.

Our website is not intended for unsupervised use by young children. All contact, appointment requests, and services involving minors should be made or authorised by a parent, legal guardian, or other authorised adult in accordance with applicable law and professional requirements. We do not respond to requests made by or on behalf of legally unsupervised minors.

14. Emergencies

This website is not an emergency service. Please do not use the contact form or email for urgent mental health crises or medical emergencies. If you or someone else is in immediate danger, contact local emergency services or an appropriate crisis support service immediately.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

16. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Feelings International Psychological Therapy Center
20 Dang Dung Street, Tan Dinh, District 1, Ho Chi Minh City
Phone: +84 (28) 35355439
Email: info@feelings.vn